Privacy Policy
This Privacy Policy explains how Combinu (“Combinu,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you access or use our website and platform (the “Services”). By using the Services, you agree to the practices described in this Policy.
1. Information We Collect
1.1 Information You Provide
- Name, email address, phone number
- Business details (company name, business contact info)
- Billing details (processed by third-party payment processors)
- Content you upload or create (messages, contacts, forms, workflows, settings)
1.2 Customer / End User Data You Process
When you use Combinu to communicate with your customers, you may upload or process customer data such as names, phone numbers, email addresses, message content, call metadata, and inquiry details.
You are responsible for your customer data and for obtaining lawful consent where required. Combinu generally acts as a service provider/processor for data you upload and process through the Services.
1.3 Automatically Collected Data
- IP address, device type, browser type
- Usage logs and platform activity
- Message/call metadata such as timestamps and delivery status
2. How We Use Information
We use information to:
- Provide, operate, and maintain the Services
- Enable automations and AI-assisted features
- Process subscriptions and payments
- Provide support and service notifications
- Improve performance, security, and reliability
- Prevent fraud, abuse, and policy violations
- Comply with legal and telecom/carrier requirements
3. AI & Automated Processing
Combinu may use AI to help draft responses, classify intent, summarize interactions, and automate workflows. AI outputs can be inaccurate or incomplete. You are responsible for reviewing AI outputs before using them.
4. SMS, Voice & Messaging
If you enable SMS, voice calls, or messaging services, communications may be processed through third-party telecom and messaging providers. Delivery depends on carriers and network conditions and is not guaranteed. Carrier filtering may occur.
5. Sharing of Information
We may share information with:
- Service providers (hosting, analytics, AI, telecom/messaging, payment processors)
- Compliance and security partners to prevent abuse and enforce policies
- Authorities if required by law or to protect rights and safety
We do not sell your personal information.
6. Data Retention
We retain data as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We may delete data after extended inactivity or non-payment, consistent with our retention practices.
7. Security
We implement reasonable safeguards, but no system is 100% secure. You are responsible for maintaining secure passwords and access controls.
8. Your Responsibilities
You are responsible for complying with privacy and marketing laws and for obtaining required opt-in/consent for messaging campaigns. Combinu is not responsible for your compliance failures.
9. Children’s Privacy
The Services are not intended for individuals under 18, and we do not knowingly collect children’s data.
10. International Use
Data may be processed in the United States or other countries where our providers operate. By using the Services, you consent to such processing and transfers.
11. Changes to This Policy
We may update this Policy from time to time. Continued use after changes means you accept the updated Policy.
12. Contact
For privacy-related questions or requests, contact: