Privacy Policy
Welcome to Combinu. We are committed to protecting your personal data and providing a secure experience across our platform. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Account Information
We may collect the following information when you create or update your account:
- Name
- Email address
- Phone number
- Password (stored in encrypted form)
1.2 Your Customer Data (CRM)
When you use our CRM features, we process your customers’ data on your behalf, including but not limited to:
- Names and contact details
- Phone numbers and email addresses
- Notes and interaction history
- Appointments and bookings
- Loyalty points and related activity
- Files and attachments associated with contacts
1.3 Usage and Analytics Data
We may automatically collect technical data related to your use of the platform, such as:
- IP address
- Device and browser type
- Pages visited within the platform
- Access times and session durations
- Campaign performance and feature usage
1.4 AI & Automation Data
Data processed through AI-powered tools may include:
- Customer messages and conversation content
- AI-generated replies and classifications
- Automation outcomes and event logs
1.5 WhatsApp / Meta API Data
When integrating WhatsApp Business API with Combinu, the following data may be processed via your API provider:
- Incoming and outgoing messages
- Media (images, videos, files)
- Approved message templates
- Delivery and read receipts
1.6 Forms and Submission Data
We also process data submitted via forms, such as:
- Field values completed by your leads or customers
- Uploaded files and documents
- Survey and questionnaire responses
2. How We Use Your Data
We use the collected data for purposes including:
- Operating and maintaining the platform
- Managing your account and subscription
- Enabling bookings, reminders, and automated messaging
- Integrating with WhatsApp, SMS, and email providers
- Improving user experience and developing new features
- Providing technical support and customer service
- Protecting against abuse, fraud, and unauthorized access
We do not sell user data to third parties for their independent marketing purposes.
3. Data Sharing with Third Parties
We may share certain data with trusted service providers, such as:
- The underlying SaaS infrastructure provider
- Payment processor (Stripe)
- WhatsApp API and SMS gateway providers
- Hosting, analytics, and security vendors
These parties are bound by confidentiality and data protection obligations.
4. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of certain data, subject to legal limitations
- Request a copy of your data in a portable format where feasible
- Close your account and request removal of your data from the platform
You can exercise these rights by contacting us at: [email protected]
5. Data Security
We implement technical and organizational measures to protect your data, including:
- Use of HTTPS / SSL encryption
- Secure password storage and encryption for sensitive fields
- Regular backups of data
- Access controls for authorized personnel only
- Ongoing monitoring and security improvements
6. Cookies
We may use cookies and similar technologies to:
- Remember your login state
- Personalize your experience
- Analyze traffic and usage patterns
- Support marketing and campaign measurement
You can manage cookie settings through your browser, though disabling them may impact certain features.
7. Account and Data Deletion
When you request deletion of your account or it is permanently closed, we will delete your data and, where applicable, your customers’ data from our systems to the extent technically feasible and legally permitted.
We may retain limited data for legal, compliance, or accounting purposes if required by law.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the platform after changes indicates your acceptance of the revised Policy.
9. Contact
If you have questions about this Privacy Policy or data protection, you can contact us at: