Frequently Asked Questions
Customer Relationship Management (CRM)
What is CRM in Combinu?
It is a comprehensive system to manage customer relationships, integrated with marketing, automation, and booking tools from a single dashboard.
What are the main CRM features?
Custom pipelines, detailed customer profiles, unified inbox (Email, WhatsApp, Facebook), email campaigns, automation, reports, and task/appointment management.
Can I manage conversations with clients?
Yes, all conversations are gathered in one inbox with options to reply, categorize, and set auto-responses.
Social Media Planner
What does the Social Planner do?
It helps manage all social media accounts from one place, with calendar, scheduling, and performance analytics.
Which platforms are supported?
Facebook, Instagram, TikTok, Pinterest, LinkedIn, and Google My Business.
Can I schedule posts and receive messages?
Yes, you can schedule, preview posts, and receive messages and comments from all platforms in a unified inbox.
Google & Facebook Ads
Can I manage ad campaigns from within Combinu?
Yes, you can connect your ad account and manage campaigns, keywords, conversions, and performance analytics without leaving the platform.
What are the benefits of managing ads inside Combinu?
Easy integration, customized reports, real-time metrics and ROI tracking integrated with CRM.
How easy is it to launch ads from Combinu?
You can launch a campaign in just 3 steps, with ready-made templates suitable for beginners.
Cloud Infrastructure
Where are Combinu's servers located?
They are hosted in the United States using Google Cloud and AWS in a distributed, secure, and highly available environment.
Is my data secure?
Yes, multiple-layer security is applied at the network, application, and server levels.
Other Common Customer Questions
Can Combinu's AI suggest auto-replies?
Yes, it analyzes incoming message tones and can suggest quick replies or generate automated responses based on keywords or intent.
Can I integrate Combinu with external tools like Shopify or Zoom?
Yes, via Webhooks, Zapier, or Make.com, you can connect platforms like Zoom, Shopify, and Stripe.
Does Combinu support multi-language landing pages?
Yes, you can create multiple language versions of the same page with full RTL and text customization.
Can a client receive a PDF automatically after filling a form?
Yes, you can set up a workflow to automatically send a PDF via email or WhatsApp once a specific form is submitted.
Can Combinu send automated WhatsApp messages on occasions like holidays?
Yes, with marketing automation, you can create campaigns triggered by birthdays or certain customer actions.