Frequently asked questions
Clear answers to the most common questions about Combinu, and how it helps your business organize customers, conversations, bookings, automation, and growth.
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Combinu is a unified platform bringing conversations, bookings, customer and opportunity management, automation, reputation, and marketing into one place. It's configured and connected around how your business actually runs — instead of handing you an empty system to build from scratch. Explore the platform.
The AI employee is set up with an approved knowledge base, clear instructions, and defined behaviour — then tested before launch. It can answer enquiries, collect qualifying details, help with booking and follow-up, and update the customer record within the permissions it's given.
Channels such as WhatsApp Business from Meta, Instagram DMs, Facebook, website chat, and others can be connected — depending on the configuration and integrations available to your business.
Services, calendars, working hours, and staff are configured, then the customer picks the slot that suits them. Confirmation, reminder, rescheduling, and follow-up messages can all run automatically.
The CRM gathers the customer's details, conversations, appointments, and notes into one record, while the pipeline organizes sales opportunities into clear stages — so the team knows what needs following up and what comes next.
Workflows can be built to send reminders, follow up with customers, update stages, create tasks, assign customers, request reviews, and chase quotes, e-contracts, and e-signatures — on conditions and timing you define.
Yes. Quotes and e-contracts can be prepared, sent to customers, tracked, signed electronically, and chased with automatic reminders when review or signature is delayed.
The review request can go out automatically after the service, followed by well-timed reminders — instead of relying solely on a QR code at the till or front desk. Replying to reviews can also be organized, with AI helping draft the responses.
It depends on the tool and the integration available, but a wide range of channels, calendars, forms, and operating tools can be connected. We review your needs before implementation to determine the right integrations.
We start with a session to understand your business, your customer journey, your channels, and how you work. Then we define the solution, prepare the configuration, integrations, and automation, test it, train the team, launch, and keep improving.
Cost depends on the size of the business, the number of users, the channels, the scope of the setup, and the capabilities required. So the right solution and price are defined after we understand the need — rather than offering a fixed package that may not fit you.
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