Privacy Policy

1. Information we collect

1.1 Information you provide

• Name, email address, and phone number
• Business details (company name, business contact details)
• Billing details (processed through third-party payment providers)
• Content you upload or create (messages, contacts, forms, workflows, settings)

1.2 Your customers' data processed through the platform

When you use Combinu to communicate with your customers, you may upload or process customer data such as names, phone numbers, email addresses, message content, call metadata, and enquiry details.

You are responsible for your customers' data and for obtaining the legally required consents. Combinu generally acts as a service provider/processor for the data you upload and process through the Services.

1.3 Automatically collected data

• IP address, device type, and browser type
• Usage logs and platform activity
• Message/call metadata such as timestamps and delivery status

2. How we use information

We use information to:

• Provide, operate, and maintain the Services
• Enable automation and AI-powered features
• Process subscriptions and payments
• Provide support and service notifications
• Improve performance, security, and reliability
• Prevent fraud, abuse, and policy violations
• Comply with legal and carrier requirements

3. AI and automated processing

Combinu may use AI to help draft replies, classify customer intent, summarise interactions, and automate workflows. AI output may be inaccurate or incomplete, and you are responsible for reviewing it before use.

4. Messages, calls, and messaging

When you activate messaging or calling services, communications may be processed through third-party telecom and messaging providers. Delivery depends on carriers and network conditions, is not guaranteed, and carrier filtering may occur.

5. Sharing information

We may share information with:

• Service providers (hosting, analytics, AI, telecom/messaging, payment processors)
• Compliance and security partners to prevent abuse and enforce policies
• Authorities where required by law or to protect rights and safety

We use analytics and advertising partners (including Google Analytics and Meta Pixel) to measure campaign performance and show relevant ads. You can control cookies from your browser settings or from the cookie bar on our site.

We do not sell your personal information.

6. Data retention

We retain data as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We may delete data after extended periods of inactivity or non-payment, in line with our retention practices.

7. Security

We apply reasonable safeguards, but no system is 100% secure. You are responsible for maintaining strong passwords and secure access controls.

8. Your responsibilities

You are responsible for complying with privacy and marketing laws and for obtaining the prior consents required for messaging campaigns. Combinu is not liable for compliance failures on your side.

9. Children's privacy

The Services are not directed to individuals under 18, and we do not knowingly collect children's data.

10. International use

Data may be processed in the United States or in other countries where our providers operate. By using the Services, you consent to this processing and these transfers.

11. Changes to this Policy

We may update this Policy from time to time. Continued use after changes means you accept the updated Policy.

12. Contact

For privacy enquiries or requests: [email protected]