Quick replies and templates
Save your team time with ready templates and quick replies for the cases that repeat.
Unified Inbox
One inbox
One inbox
for every channel
Bring SMS, WhatsApp, Instagram, Facebook, website chat, and email together — and give your team full context instead of five open tabs.
✓ Nothing missed✓ Faster replies✓ Organized team✓ Full context
Set up securely, in line with channel policies and permissions
Unified inbox
Search conversations…
AllUnreadStarred
Michael from AustinDo you have any slots today?
10:24
Sarah WhitfieldI'd like to know the session prices
10:20
Tyler NguyenIs there an offer this week?
10:18
Website visitorWhen is the next available slot?
10:15
EmailInquiry about corporate services
9:58
Michael from AustinConnected via WhatsApp
Do you have any slots today?
Hi Michael — yes, we have slots. What time works for you?
Late afternoon if possible
Your appointment is booked for 6:30 PM
Type a message…
Customer details
A
Michael from Austin
- Source
- First contact
- 28 May
- Status
- New customer
Customer interested in physiotherapy
View full profile
Every channel in one placeinstead of app-hopping
A complete customer recordconversations, data, and context
A faster experience for customersclearer ownership, clearer next step
Measurement you can act onresponse times, statuses, and outcomes
Supported channels
Start with the channels your customers already use
We enable only what fits your business and what can be connected and tested against your own accounts and permissions.
WAWhatsApp BusinessWhatsApp API
IGInstagramDirect messages
FBFacebookMessenger
CHATWebsite chatLive widget
MAILEmailInbox threads
+And moredepending on plan and integration
Managing conversations
Everything your team needs to work properly
Practical tools that make replies faster, ownership clearer, and follow-up easier.
Tickets and stages
Turn a conversation into a defined case — who owns it and what happens next.
Assignment and team
Route conversations to the right person and track ownership of every case.
Complete customer profile
See conversation history, notes, and every detail tied to the customer.
One inbox
Bring conversations from every connected channel into one place.
Mobile app
Follow conversations from anywhere, whenever your team needs to.
Powerful search and filters
Find any conversation fast by search, filter, or status.
Reports and dashboards
Read conversation volume, response time, and open versus closed cases.
Deeper integrations
Connect the inbox to CRM, booking, and follow-up to match how your business runs.
Automation and alerts
Set assignment, alerts, tagging, and follow-up to run on rules you define.
How it runs
How the unified inbox works
One clear path — from the message arriving to the case closing and the result being read.
One process, one view, better work
The value isn't collecting messages. It's that the team knows what happened and what comes next.
1
Messages arrive
from every connected channel.
2
They gather
in a single inbox.
3
They're categorized
and assigned to an owner.
4
Follow-up begins
and runs to a clear close.
5
The result is measured
and operations improve.
Why choose Combinu's inbox
It brings channel clarity, the customer record, and team workflow into one experience.
- No conversation missed on any connected channel.
- Full context on every customer, every time.
- A faster experience for customers and higher satisfaction.
- An organized team and performance you can measure.
- Scales as your business grows.
Connect your channels in one place
Reply faster, organize your team, and follow every customer with clarity.
Note: available features vary by plan, configuration, and which channels are connected and tested.