1
We understand your business and goals
We learn your services, your customers, how you communicate, and the outcomes you want.
How we set up
the AI employee for your business
We configure the AI employee inside Combinu carefully — so it understands your business, deals with your customers professionally, carries out tasks accurately, and represents your brand well.
Want to know what the AI employee can actually do first? Read the capability page — this page explains how we set it up for you.
👤Understands your business
Understands your business
in depth
💬Communicates professionally
Communicates professionally
and in your voice
✓Carries out tasks
Carries out tasks
and connects your team
Why the right setup is everything
☺
A better customer experience
Accurate, fast answers that build satisfaction and trust.
⬡
Higher reliability
Consistent replies and correct information every time.
◷
Operational efficiency
Less time and effort on your team, and more output.
↗
Tangible results
Higher conversion, sharper follow-up, and fewer lost opportunities.
◇
Built to scale
A setup ready to grow as your business grows.
Setting up the AI employee, step by step
2
We build the knowledge base
We gather the information, documents, and FAQs inside the platform so they're understood and easy to retrieve.
3
We set the tone and reply rules
We define the communication style, the brand's language, and clear rules for replying accurately and safely.
4
We connect the actions
We wire the employee to the actions it needs — booking, qualification, automation, and core updates.
5
We configure inside the platform
The Combinu team sets every configuration and scenario inside the platform, following proven practice.
6
We test and verify
We test the likely conversations and scenarios and confirm the quality and accuracy of the replies before launch.
What we configure inside Combinu
📘
Knowledge and sources
Adding and connecting pages, files, FAQs, and more.
📅
Working schedules
Working hours, holidays, and official instructions.
💬
Reply rules
Guidance on tone, style, and which replies are permitted.
🔗
Integrations and actions
Connecting booking, follow-up, the CRM, and automated actions.
⌘
Conversation flows
Designing the scenarios and how questions and answers flow.
👤
Roles and permissions
Defining permissions and access limits for every user.
Testing and review before launch
- We test the core and advanced scenarios.
- We verify the accuracy of the answers and the soundness of the information.
- We review the customer experience and response speed.
- We make final improvements based on the results.
Nothing goes live until the AI employee is confirmed ready to represent your business properly.
After launch: we monitor and keep improving
📈
We monitor performance
We track answer quality, response time, and satisfaction.
◔
We analyze the conversations
We pull out insights to improve the tone and the scenarios.
📘
We update the knowledge
We add new information and keep the content current.
↗
We improve the experience
We make continuous improvements to lift efficiency and customer satisfaction.
Ready to set up the AI employee for your business?
Talk to the Combinu team so we can understand your business and build an AI experience that represents your brand properly.